Cintas Systems Engineer - Level 2 - Voice Communications in Mason, Ohio
Requisition Number: 83259
Cintas is currently looking for a Systems Engineer Level 2-Voice Communications for the Enterprise Services team within IT. The Systems Engineer Level 2-Voice Communications is responsible for: researching advanced technology trends in area(s) of expertise; identifying emerging trends and initiating research projects for team members; designing innovative solutions using new technologies; recommending short-term alternatives when appropriate; creating prototypes and leading initial development and testing; defining SLAs to ensure requirements are met or exceeded; escalating problems as required and informing management as appropriate; developing client satisfaction and capacity planning metrics; coordinating assessment of emerging technologies; evaluating and recommending new projects or tools; overseeing cost benefit analysis and presenting options to management; assisting in the resolution of support issues escalated by senior operations or development personnel; providing technical expertise across business functions; articulating relationship between business and the data and technology that support the business; identifying opportunities to improve business processes via new technologies; making recommendations and influencing long-term technology strategy and planning for multiple business units; attending technology seminars when relevant to current work or specialty area; assisting in development of RFPs and responses to new business opportunities; acting as subject matter expert to various project team; determining dependencies and prerequisites; creating CRFs for assigned tasks and ensuring CRFs are approved with project timeline; defining production readiness and transition acceptance criteria and ensuring criteria are completed before new system implementation; and planning and prioritizing workload to meet deadlines, while planning and tracking status on several projects at once and adjusting to constant business change.
Minimum 8 years of experience in Information Technology
Minimum 5 years of experience in designing, reviewing, analyzing, maintaining, troubleshooting, and supporting an organization’s voice communications system
Minimum 5 years of experience consulting with internal business partners regarding voice communications software and hardware solutions
Minimum 3 years of support leading voice communications projects and offering research support and budget requirements
Minimum 3 years of experience implementing contact center technology including CTI, ACD, and dialers
Minimum 3 years of experience provisioning and implementing voice and data circuits including SIP technology
Minimum 3 years of experience working with cross-functional teams that include engineering, architecture, analysts, vendors, and project management staff
Minimum 2 years of experience in long-range or strategic voice communications planning
Strong knowledge and programming experience of voice communications systems (Cisco/Avaya)
Project management experience
Experience working with hosted service providers/managed service providers
Previous work experience in Fortune-1000 or Global-2000 company
Previous experience in workplace collaboration solutions
Our employee-partners enjoy:
Medical, Dental and Vision Insurance Package
Disability and Life Insurance Package
Paid Time Off and Holidays
Career Advancement Opportunities
Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.
To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Information Technology
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift