Cintas Team Service Manager in Fort Myers, Florida
Requisition Number: 153953
Cintas is seeking a Team Service Manager that will support both internal and external customers through workforce planning, delegation of duties and quality service. Responsibilities include providing guidance and leadership by means of effective customer relations, account knowledge, team work, problem resolution and time management; providing direction to the Affiliate Service Representatives and/or Customer Account Specialists to ensure high levels of customer satisfaction; leading a team of service specialists by providing on-going coaching, support, direction and leadership; communicating directly with assigned customers to resolve issues in a timely manner; establishing/maintaining a rapport with each customer to ensure satisfaction levels are being met and to seek additional opportunity for growth; maintaining/improving the profitability of assigned accounts to meet established goals; providing statistical and performance feedback to team partners; and establishing work procedures to support company and department goals.
Customer Service experience
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet
High School Diploma/GED; Bachelor's Degree preferred
Problem solving and negotiating experience
Business-to-business account support experience
Experience with vendor management systems and portals
Cintas offers comprehensive and competitive medical, dental and vision benefits, featuring employee health care premiums that are 30% lower than the national average for our industry. One of our medical plan options is even offered at zero cost to our partners.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k)/Profit Sharing/Employee Stock Ownership Program
• Disability and Life Insurance Packages
• Paid Time Off and Holidays
• Career Advancement Opportunities
Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.
To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Sales
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift