Cintas Support Specialist - Level 1 - Registration Desk in Mason, Ohio
Support Specialist - Level 1 - Registration Desk-10195674
Cintas is currently looking for a Support Specialist-Level 1-Registration Desk for the User Registration Team within IT. The Support Specialist is responsible for: providing support and service for technical area of responsibility; identifying, prioritizing, and determining resolutions to reported problems with a focus on elimination of calls and known issues; assisting with troubleshooting complex issues; act as second level support to the Cintas Service Desk for technical areas to which they are assigned; maintaining documentation; working with applications team to ensure proper Key Performance Indicators (KPIs) are identified, tested, documented, and agreed upon; planning and prioritizing workload to meet deadlines while multi-tasking and tracking status on several efforts at once; and focusing strongly on customer service while working in a fast-paced environment.
*Bachelor's degree or equivalent
*Minimum 1 year of experience supporting end users
*Minimum 1 year of experience working with Active Directory
*Experience with AS400 user provisioning, preferred
*Experience with Courion, preferred
*Experience with SQL queries, preferred
*Experience in a call center environment for a large organization, preferred
*Experience with scripting languages such as PowerShell, preferred
Our partners enjoy:
Medical, Dental and Vision Insurance Package
Disability and Life Insurance Package
Paid Vacation and Holidays
Career Advancement Opportunities
For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. Cintas operates in more than 430 facilities including six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure. The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: IT
Employee Status: Regular