Cintas IT SAP Lead - CRM in Mason, Ohio

IT SAP Lead - CRM-10196697


Cintas is currently looking for an IT SAP Lead - CRM for the SAP team within IT. The IT SAP Lead is responsible for: leading the SAP CRM functional operations support organization to include break/fix, enhancement and project delivery on existing SAP functionality; working closely with the business to assist in definition and improvement in integration between functions; setting the strategic direction for continued service of the SAP CRM functional areas; staying abreast of overall SAP process strengths, supported business practices and development release schedule to assist in defining future direction; participating in the development and oversight of the functional operational delivery model to ensure quality delivery to the SAP platform; supporting current and future business demands by ensuring timely and stable delivery of SAP CRM solutions; overseeing and collaborating with current sourcing partners to ensure compliance to service delivery levels and satisfactory service; leading 3rd party AMS CRM functional consultants to ensure SLAs are met and to ensure proper business customer service and delivery; and working collaboratively with peer team leads (technical and governance) to ensure coordination of activities, oversight and delivery.


*Bachelor's degree or equivalent

*Minimum 8 years of working experience with SAP

*Minimum 5 years of experience as an SAP CRM lead

*Minimum 3 years of SAP CRM functional lead or comparable SAP experience within an SAP-centric production support environment

*Minimum 1 full life cycle Implementation in SAP CRM

*MInimum 2 years of SAP ABAP experience

*Minimum 1 year of process improvement experience for operational support systems

*Experience communicating technical and business issues/solutions to all levels of management

*Experience in complex SAP environments, supporting multiple SAP components; bringing different areas of CRM together through the integration of SAP’s (BW, ECC, Event Manager, mobile platform) and the SAP ERP software solutions, preferred

*Experience in SolMan - ChaRM, preferred

*SAP certification(s), preferred

Our partners enjoy:

Competitive Pay

401(k)/Profit Sharing/ESOP

Medical, Dental and Vision Insurance Package

Disability and Life Insurance Package

Paid Vacation and Holidays

Career Advancement Opportunities

For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. We operate in 420 facilities including, six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.

Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure. The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: IT

Location: US-OH-Mason

Organization: IT

Employee Status: Regular

Schedule: Full-time

Shift: First