Cintas Customer Service Representative - Cintas Managed Solutions in Islandia, New York
Customer Service Representative - Cintas Managed Solutions-10194931
Cintas' Managed Solutions is a leading provider of facility repair, floor care programs and related services. National retail chains have relied on our expertise and services for over 30 years. Utilizing a team approach to deliver cost-effective, long-term scheduled maintenance and emergency support, our service division is a leading provider of 24/7 facility maintenance services to national retailers in USA, and Canada.
Cintas is currently seeking a Customer Service Representative who will be responsible for providing quality and efficient service to our customers through the daily management of accounts. Partner will work to provide effective customer relations, account knowledge, team work, problem resolution and time management through the direction of an Account Manager and Team Service Manager. Duties include, but are not limited to, meeting deadlines per customer request, performing on demand - emergency requests, making heavy outbound calls to prospective affiliates and documenting correspondence, answering incoming calls and emails. CSR's are energetic, enthusiastic, and able to keep up in a fast paced high pressured environment, they must be comfortable working in a dynamically changing environment and able to manage high volumes of workloads with ease. The ability to provide statistical performance feedback to management to ensure quality control standards are met is imperative. Additional, our CSR's' should continually evaluate processes and procedures, provide feedback to identify target areas for improvement, and participate in special projects as needed. Previous customer service call-center experience, including heavy inboud, outbound and transferring calls, required. Prior experience with 3rd party affiliate (vendor) recruitment, preferred. Accurate typing of 30 words per minute and 10-key skills, preferred. Proficiency with the Microsoft Word, Microsoft Excel, required. Lotus Notes, FilePro and Microsoft Outlook experience, preferred. Experience with data entry, proofreading and editing documents, required. Strong verbal and written communication skills, preferred
• Minimum 1 year previous call center experience, required
• Minimum 1 year previous customer service experience, required
• Prior experience with 3rd party affiliate (vendor) recruitment, preferred
• Experience with heavy inbounding, outbound and transferring calls, preferred
• Proficiency with the Microsoft Office suites including, Word, Excel, required
• Lotus Notes, FilePro and Microsoft Outlook experience, preferred
• Experience with data entry, proofreading and editing documents, required
• Strong verbal and written communication skills, preferred
• Accurate typing of at 30 or more words per minute, preferred
• High School Diploma/ GED Equivalent, required
Our CSR partners enjoy:
• 401(k)/Profit Sharing/ESOP
• Medical, Dental & Vision Insurance Package
• Disability & Life Insurance Package
• Paid Vacation & Holidays
For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. We operate in 420 facilities including, six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure.
The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Customer Service
Organization: Business Strategy
Employee Status: Regular