Cintas Customer Service Representative - Affiliate Development - Cintas Manag in Islandia, New York
Customer Service Representative - Affiliate Development - Cintas Manag-10194778
Cintas Managed Solutions is a leading provider of facility repair, maintenance services, and floor care programs to national retailers and other customers. Our Company services customers which include Fortune 100 businesses, at over 30,000 locations throughout the United States and Canada. Cintas Managed Solutions expertise spans diverse trades including doors, locks, plumbing, electrical and handyman services, with 24 hour availability and rapid response times. Our Company complements its service offerings with in-house design and manufacturing of a variety of security enclosures which are marketed to the same customer base. We utilize a team based approach to deliver efficient and cost effective service to our customers.
Cintas Managed Solutions is currently seeking a Customer Service Representative for Affiliate Development, who will be responsible for quantifying and maximizing the use of resources where affiliates can be sourced, contacted and recruited. Job duties include, but are not limited to, developing systems and procedures for easy communications and follow up; ensuring all information and insurance paperwork is up to date for newly developed affiliates, and performing on demand recruitment for immediate service needs. Additional job duties will include performing outbound calls to prospective affiliates and documenting follow-up calls to prospective affiliates for completion of required paperwork as well as rate negotiations, if necessary. Providing statistical performance feedback to management, ensuring quality control standards are met, and continually evaluating processes and procedures and proving feedback to identify target areas for improvement. Additional duties will include special projects. as deemed necessary. Prior vendor recruitment experience or working with subcontracting trades is an asset. Experience with inbounding and out bounding calls, relationship building, phone etiquette and internet skills, required. Strong verbal and written communication, required. Use of Microsoft Office suites including Microsoft Word and Excel, required. Our CSR - Affiliate Development partners are energetic, enthusiastic and able to keep up in a fast-paced high pressured environment to manage high volumes of workloads with ease. Prior experience with 3rd party affiliate (vendor) recruitment, preferred.
• Previous recruiting for skilled trades and use of internet to research potential candidates through trade organizations, websites and BBB, preferred.
• Strong phone skills, including outbound and inbound calling, required
• Accurate typing at 30 words per minute, and 10-key skills, required
• Working knowledge with the Microsoft Office Suite to include: Microsoft Word, Microsoft Excel, required
• Experience with data entry, proofreading and editing documents, preferred
• Minimum 2 years of Customer Service experience, required
• Strong verbal and written communication skill, required
• Vendor recruitment experience, placing outbound cold calls to recruit new vendors, an asset
• High School Diploma/ GED Equivalent, required
Our CSR-Affiliate Development partners enjoy:
• 401(k)/Profit Sharing/ESOP
• Medical, Dental & Vision Insurance Package
• Disability & Life Insurance Package
• Paid Vacation & Holidays
For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. Cintas operates in more than 430 facilities including six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure. The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Customer Service
Organization: Business Strategy
Employee Status: Regular