Cintas After Hours Customer Service Representatives - Cintas Managed Solution in Islandia, New York

After Hours Customer Service Representatives - Cintas Managed Solution-10194565


Cintas Managed Solutions, Emergency Repair Group, is a leading provider of facility repair and maintenance services to national retailers and other customers. Our Company services customers which include Fortune 100 businesses, at over 30,000 locations throughout the United States and Canada. Metro's expertise spans diverse trades including doors, locks, plumbing, electrical and handyman services, with 24 hour availability and rapid response times. Our Company complements its service offerings with in-house design and manufacturing of a variety of security enclosures which are marketed to the same customer base.

Cintas Managed Solutions is currently seeking After Hours Customer Service Representatives for our Emergency Repair Group. This position will be responsible for delivering world class service to our customers while working out of a home office. Our After Hours CSR's are responsible for entering, dispatching and follow up on emergency, same day, and routine service calls. This position will assume the role of a customer advocate with an upbeat sense of urgency and customer concern. You will follow service department procedures, referring to internal policies and requirements. The position will be required to escalate any customer related issues to the Team Service Managers, as necessary. Must type accurately 45 words per minute, required. Computer literate, required. Microsoft Excel preferred. Microsoft Word, required. All equipment and connectivity costs are covered by Cintas Managed Solutions, Emergency Repair Group. At-home workers must be located on Long Island, (Nassau/Suffolk County) New York. Emergency Repair Group is located in Great River (East Islip), New York

After Hour Shifts:

Weekend Shifts from 5:30 pm Friday to 8:00 am Monday

Weekday Shifts from 5:30 pm to 8:00 am Monday - Thursday


Our Part Time Customer Service Representatives enjoy:

• 401(k)/Profit Sharing/ESOP

• Paid Vacation, Emergency/Sick

Our Full Time Customer Representatives enjoy

• 401(k)/Profit Sharing/ESOP

• Medical, Dental & Vision Insurance Package

• Disability & Life Insurance Package

• Paid Vacation, Emergency/Sick


• High School Diploma/GED

• Accurately type a minimum of 45 words per minute, required

• Previous experience with customer service, including inbound and outbound calling, required.

• Experience with data entry and proof reading and editing documents, preferred.

• Microsoft Excel, preferred; Microsoft Word, required.

• Experience with data entry. proof reading and editing documents, preferred

• Ability to work after hours; weekends, and holidays, required.

For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. Cintas operates in more than 430 facilities including six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.

Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure. The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Customer Service

Location: US-NY-Islandia

Organization: Business Strategy

Employee Status: Regular

Schedule: Full-time

Shift: Second