Cintas Team Service Manager - Affiliates Relations (NCS) in Fort Myers, Florida
Team Service Manager - Affiliates Relations (NCS)-10197255
As a member of the Fire National Accounts group, this partner will manage a team of Affiliate Relations Administrators and Affiliate Service Representatives in their assigned geographical region. The Affiliate Relations Admnistrators are responsible for developing and maintaining positive relationships with Affiliates, securing a robust Affiliate network. The Affiliate Service Representatives are responsible for driving on-time service delivery to our customers.
Example of duties (not all includisve) will include contract negotiation and approval in designated region. Terms of negotiation to include, but not limited to, pricing for maximization of margins and service level agreements to ensure customer satisfaction.. Will oversee effective Affiliate relations and support, as well as quality assurance to ensure we conitnue to meet and exceed our customers' expectations. Will provide training to ensure adequate workloads are being performed and metrics are exceeded and maintained. Will work in synch with customer-facing Team Service Managers and Account Specialists to ensure proper support and consistent service levels for all service types. Wil develop business case solutions to obtain the resources required to fulfull established customer service levels for work orders and surveys. Will establish work procedures and processes that support company and departmental standards, procedures and strategic directives.
• High school diploma, college degree preferred
• Minimum of 5 years experience in a business environment preferred
• Business acumen: abitlity to understand, review and communicate business requirements
• Technical acumen: ability to understand contracts, contract legal language, pricing tiers and fire industry terminology and requirements
• Proficiency with technology, including Microsoft Office Suite applications, Adobe Acrobat, database and Visio. High intermediate to advanced Excel capabilities preferred.
For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. Cintas operates in more than 430 facilities including six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure. The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Service
Location: US-FL-Fort Myers
Employee Status: Regular