Cintas Customer Service Account Specialist in Durham, North Carolina

Customer Service Account Specialist-10192671

Description

Cintas is currently seeking a Customer Service Account Specialist who will be responsible for providing quality and efficient service to our customers through the daily management of accounts. Partner will work to provide effective customer relations, account knowledge, team work, problem resolution and time management through the direction of a Team Service Manager.

Duties include, but are not limited to, meeting deadlines per customer request, performing on demand - emergency requests, making heavy outbound calls to prospective affiliates and customers and documenting correspondence, answering incoming calls and emails. Account Specialist's are energetic, enthusiastic, and able to keep up in a fast paced high pressured environment. They must be comfortable working in a dynamically changing environment and able to manage high volumes of workloads with ease. The ability to provide statistical performance feedback to management to ensure quality control standards are met is imperative. In addition, our Account Speicialist's should continually evaluate processes and procedures, provide feedback to identify target areas for improvement, and participate in special projects as needed. Strong verbal and written communication skills, required. Proficiency with the Microsoft Word, Microsoft Excel, required. Experience with data entry, proofreading and editing documents, required. Prior experience with 3rd party affiliate (vendor) recruitment, preferred. Microsoft Outlook experience, preferred.

Qualifications

•Minimum 1 year previous customer service experience, required

•High School Diploma/ GED Equivalent, required

•Proficiency with the Microsoft Office Suite including, Word, Excel, required

•Experience with proofreading and editing documents, required

•Microsoft Outlook experience, preferred

•Prior experience with 3rd party affiliate (vendor) recruitment, preferred

•Experience with heavy inbounding, outbound and transferring calls, preferred

•Accurate typing of at 30 or more words per minute, preferred

Our partners enjoy:

• Competitive Pay

• 401(k)/Profit sharing/ESOP

• Medical, Dental and Vision Insurance Package

• Disability and Life Insurance Package

• Paid Vacation and Holidays

• Career Advancement Opportunities

For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. We operate in 420 facilities including, six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.

Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure.

The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Service

Location: US-NC-Durham

Organization: Fire

Employee Status: Regular

Schedule: Full-time

Shift: First